Terms & conditions

These terms apply to all products and services offered on our platform, including:

• Digital gift vouchers
• Postal gift vouchers
• Spa package requests and bookings
• Partner memberships
• Competitions
• Sponsored content and articles

We aim for accuracy in all listings, descriptions and images. Errors can occur, however, and we reserve the right to amend or cancel an order where necessary. If an order is cancelled after payment, a full refund will be issued.

Hotel & Spa Gift Cards:

• are valid for five (5) years from the date of purchase, including corporate and bulk orders;
• can be used immediately on receipt;
• keep their full value for the entire validity period unless redeemed — no fees or deductions apply;
• are available in digital or luxury postal formats;
• cannot be used to buy new vouchers or exchanged for smaller denominations; and
• are non-refundable and cannot be exchanged for cash, except where the purchaser has a statutory right to cancel or receive a refund.

Once issued, names or dedications on vouchers cannot be amended.

Vouchers must be redeemed exclusively through www.hotelandsparesorts.com. They cannot be redeemed directly with hotels, through third-party booking sites or presented at check-in.

Hotel stays. Enter your voucher code at checkout. If the booking costs more than your voucher value, you can pay the balance by card. If it costs less, the remaining balance stays on your voucher until it expires.

Spa packages. Spa packages are arranged on request rather than booked instantly. See section 4 for how spa package requests and bookings work.

Rates and pricing. Rates are confirmed live with our global hotel partners and include our booking service. They may differ from hotel direct rates.

Redemption is subject to venue availability and the venue’s continued participation on our platform. Venues may change or be removed without notice. Vouchers are issued in euro (€); for bookings in another currency, the conversion rate on the day of booking applies.

Voucher purchases. Except where required by law, gift cards are non-refundable and cannot be cancelled or exchanged for cash. Consumers buying online may have a statutory right to cancel within the 14-day cooling-off period. To cancel, email hello@hotelandsparesorts.com before the period ends, quoting your order number. Eligible refunds are returned to the original payment method.

Hotel stays. All bookings made through www.hotelandsparesorts.com require at least 24 hours’ cancellation notice before check-in. Cancellation or amendment requests made within 24 hours of check-in are treated as late cancellations and are non-refundable in full, whatever the reason.

All cancellation and amendment requests must be made through the My Account section of our website or by emailing bookings@hotelandsparesorts.com, and are subject to review and approval.

Individual hotels or suppliers may have their own cancellation policies, but Hotel & Spa Gift Card’s cancellation terms take precedence for hotel stays, as these bookings are processed through our platform and supplier systems. We will make reasonable efforts to liaise with the supplier for you, but cannot guarantee that exceptions or changes will be allowed.

Where a cancellation is approved within the cancellation window, refunds are issued to the original payment method (gift voucher or card). Gift vouchers keep their original expiry date of five years from purchase. Please allow up to 10 working days for refunds to be processed.

Where the supplier charges us in full for a booking (including no-shows or late cancellations), no refund will be issued.

Spa packages. Cancellation and amendment terms are set by the venue, as described in section 4.

Digital vouchers. Delivered by email instantly or on your chosen future date, free of charge.

Postal vouchers. Our gold-embossed gift card arrives in a luxury envelope. Delivery is by An Post and usually takes 3–5 business days within Ireland; international delivery times vary. Delivery fees are shown at checkout. We are not responsible for postal delays caused by third parties.

If you lose your voucher, email hello@hotelandsparesorts.com with as many details as possible: voucher code, purchaser’s name, date of purchase, recipient’s name and voucher value. If we can locate the order, we will cancel the original and issue a replacement of the same value with the original expiry date. Proof of purchase may be required. Digital replacements are free; physical replacements incur the standard delivery fee.

We accept Visa, Mastercard, Apple Pay and Klarna. By providing payment details, you authorise us to process the transaction. We may cancel any transaction that breaches these terms or applicable law.

Vouchers are valid only at venues listed on our platform at the time of booking. Venues may be added or removed at any time without notice, and availability or pricing cannot be guaranteed.

Where a property wishes to be removed from our platform, this must be arranged directly with its wholesale partner, as listings are managed through them. Any request made directly to Hotel & Spa Gift Card is indicative only and must be confirmed in writing with at least 60 days’ notice.

Hotel & Spa Gift Card is not the principal in any booking. We act solely as an agent in arranging bookings and promoting services offered by third-party hotels, spas and resorts. When you redeem a voucher or make a booking, you enter a direct contract with the accommodation or spa provider (or our wholesale partner acting for them). We collect payment on the provider’s behalf, keep our agreed commission and pass on the balance. Services are delivered solely by the provider, and bookings are subject to the provider’s own terms, conditions and cancellation policies.

To the maximum extent permitted by law, we accept no liability for the quality, availability or performance of third-party services, or for any loss, theft, injury, illness, accident or damage during or as a result of your stay or treatment. We are not responsible for the acts, omissions or negligence of venues, suppliers or service providers. This exclusion applies to all direct, indirect, incidental or consequential losses (including loss of profits, revenue, goodwill or savings), whether in contract, tort or otherwise.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any matter that cannot legally be excluded.

Voucher issues. For problems with a voucher purchase, delivery or redemption, contact hello@hotelandsparesorts.com or call our 24/7 AI Concierge on +353 1 265 6633.

Stay and spa issues. Any complaint about a stay, treatment, service or experience must be raised directly with the property or provider, as your contract is with them.

We offer corporate gifting with optional branding, volume discounts and bonus vouchers. Enquire through our Corporate Gifting page or email hello@hotelandsparesorts.com. Orders over €5,000 may need direct support and can be paid by card or bank transfer.

Engagements with advertisers, sponsors or partners are strictly between you and that party. We are not liable for third-party products or services, and links on our site do not imply endorsement. Partners wishing to leave the platform must give 30 days’ written notice to partners@hotelandsparesorts.com.

We collect personal data such as your name, contact details and delivery address to fulfil orders, handle booking and spa package requests, and provide support. You can unsubscribe from marketing at any time. Full details are in our Privacy Policy.

All site content — branding, text, images and layout — belongs to Hotel & Spa Gift Card or its licensors. You may not reproduce, copy or republish any material without our prior written consent.

Our AI Concierge provides automated help to discover venues and answer common questions. It can make mistakes or be out of date, so please double-check pricing, availability, policies and redemption steps. Information from the AI Concierge does not form part of your contract unless confirmed on our website at checkout or in writing by our team.

If any part of these terms is found unlawful, invalid or unenforceable, that part will be removed and the rest will remain in full effect.

These terms are governed by the laws of the Republic of Ireland, and any disputes are subject to the exclusive jurisdiction of the Irish courts. They do not affect your statutory consumer rights under Irish law.